Question 1

I've agreed to sell my vehicle, what happens next?

Accepted Answer

After you agree to the offer made on your vehicle, you'll receive a sales agreement via email. This contains all the details of the buying company. After receiving the sales agreement, this company will contact you to schedule a delivery appointment.

Question 2

How quickly can my vehicle be sold through Looping.com?

Accepted Answer

Through our close collaboration with our existing network of carefully selected certified companies, our sales specialists know where to sell your vehicle the fastest and for the best possible price. This can take between 1 and 14 days, but we usually sell a vehicle within 1 to 2 days.

Question 3

I've registered my vehicle, can I still change details afterwards?

Accepted Answer

You can do this by calling your personal sales specialist. He or she will then update the details. You can also reach out through one of the other contact options.

Question 4

After registering my vehicle, am I obligated to sell it through you?

Accepted Answer

No, you are not obligated in any way. Our service is completely free and non-binding! You only pay when you accept an offer and actually sell your vehicle.

Question 5

Can you sell my vehicle with damage and/or (technical) defects?

Accepted Answer

You can always register your vehicle with us, even if it has damage and/or (technical) defects. We also work with companies that are specifically looking for vehicles with damage and/or (technical) defects. In this case, it is very important that the (technical) defects and/or damage are described as detailed as possible.

Question 6

Why should I sell my vehicle through Looping.com?

Accepted Answer

Our sales specialists do everything they can to achieve a successful sale that meets your full satisfaction. They have years of experience buying and selling all types of vehicles and will personally guide you from A to Z when selling your vehicle.

Question 7

What do we do for you at Looping.com?

Accepted Answer

Our experienced sales specialists mediate between you and companies regarding the buying and selling of cars, motorcycles, vans and trucks, campers and other vehicles. After registration, we present your vehicle to our exclusive network of carefully selected certified companies. They can place a bid and the highest offer negotiated by your personal sales specialist will be presented to you.

Question 8

Is your service really free and non-binding?

Accepted Answer

Yes, our service is completely free and non-binding until the moment of sale. Registering your vehicle and the process up to the offer are free and without obligations. You're not committed to anything. Only when you accept an offer and decide to sell your vehicle are you required to complete the sale through our mediation.

Question 9

Who can see my personal details?

Accepted Answer

When registering your vehicle, we ask you to fill in your personal details. We need these to inform you about the negotiation results. Your details are not shared with our affiliated companies; they only see your vehicle's information. Only when you accept the offer will your contact details be shared with the buyer.

Question 10

Is selling my vehicle through Looping.com safe?

Accepted Answer

We exclusively work with a network of carefully selected, certified companies. So you absolutely don't need to worry. Your personal data is safe with us and is not shared with third parties. Additionally, when selling your vehicle, you always receive your money immediately along with a discharge certificate.

Question 11

How can I help achieve the best possible selling price?

Accepted Answer

By choosing the fastest route! This route requires the most complete description of your vehicle and clear, recent photos. This makes it easier for us to properly present your vehicle to our affiliated companies.

Question 12

I can't reach the company to make an appointment, what should I do?

Accepted Answer

Can't reach the company? Report this to our customer service via support-nl@looping.com or call 088 - 3033 999. We'll then arrange an appointment between you and the company.

Question 13

What do I need to sell my vehicle?

Accepted Answer

When you sell your vehicle, you need to make sure the company can transfer the vehicle to their name. You must have the complete paper registration certificate (including transfer certificate) or the registration card with accompanying letter and the complete 9-digit registration code in your possession.

Question 14

The company makes a counteroffer at delivery, am I obligated to accept it?

Accepted Answer

The buying company has the right to inspect your vehicle during the transfer for damage and other defects. That's why it's important that your vehicle is in exactly the same condition as described at the time of registration. If they discover something that wasn't reported during the registration process, they may make a counteroffer. You are not obligated to accept this counteroffer.

Question 15

How is my vehicle discharged?

Accepted Answer

All our affiliated companies are RDW-certified. This means the buyer can immediately discharge your vehicle at the time of transfer. In many cases, you'll receive the discharge certificate directly by email. The transfer is immediately visible on the RDW website.

Question 16

How will I receive the money for my sold vehicle?

Accepted Answer

The company can pay you in cash or by bank transfer. We recommend discussing your preferred payment method with the buyer in advance. The purchase price will in any case be paid at the time of delivery.

Question 17

What about the road tax I've already paid?

Accepted Answer

During the transfer, your vehicle is discharged by the RDW-certified company. As proof, you receive an RDW discharge certificate. The Tax Authority automatically stops the motor vehicle tax from that moment, and any overpaid tax will be refunded or settled.

Question 18

How is the insurance terminated?

Accepted Answer

With the discharge certificate, you can terminate the insurance as of the discharge date.

Question 19

I have another question, what now?

Accepted Answer

You can always contact us to get all your questions answered. You can reach us at 088 - 3033 999 or via support-nl@looping.com.

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